Privacy Policy

Your privacy is important to us

This Privacy Policy explains what we do with your personal information. This includes what you tell us about yourself, what we learn by having you as a visitor, customer, member, guest, employee, contractor, supplier of services and so forth, and the choices you make about the marketing you ask us to send to you. It also explains how we do this, how the law protects you and outlines your privacy rights. We update this notice regularly in accordance with changes in privacy law and when our activities or practices change (updated May 2018).

The registered office of G.C.M.C. (Wrexham) Limited trading as Clays Golf is:
1a Station Buildings Station Road, Gobowen, Oswestry, Shropshire, United Kingdom, SY11 3LX

Your Personal Information

We collect and process information/data about you as required to conduct the normal activities expected of a Golf Course/Venue.

We may collect and process the following data

  • Certain personal information such as name, postal and email addresses, age, telephone numbers, payment information, username or password.
  • Information about your membership/booking or facility usage.
  • Records of correspondents between you and Clays Golf.

Acceptance of Terms

By submitting information to us or using our website or registering for services through our website, you agree to accept the data protection practices outlined in this Privacy Policy and consent to our collecting and processing your personal data in accordance with this Privacy Policy.

Use of Your Information

We may use the information that you provide or that we collect to conduct the normal business activities of a Golf Course/Venue. This includes:

  • To set up and maintain your membership;
  • To validate your identity, age, contact details and financial information;
  • To administer and provide services to customers;
  • To notify you about our products, services and special offers;
  • To enforce our terms and conditions and act in relation to the collection of debts;
  • To protect against fraud, error or other criminal activities

The basis for collecting this information is as follows

  • Contract: Customer information is required to fulfil a customer contract to ensure products and services are delivered successfully;
  • Consent: Customers have clearly and explicitly requested to be contacted for marketing purposes.
  • Legitimate Interest: Clays Golf will contact existing members with information and promotional activities;
  • Legal Obligation: Clays Golf may be required to provide data to the authorities in a criminal investigation e.g. CCTV footage.

We, together with our external suppliers, may also use your data to assist us in providing you with details of our services.

If you do not want us to contact you with details of our special offers, products or services that we think you might be interested in please tick the relevant box on any registration form or contact us at the address below.

Disclosure of Your Information

We value your privacy and do not sell your information to any third parties under any circumstances.

We may include announcements from partners or other third parties in some communications, but we do not provide any of your personal data to third parties, except where required by law.

Communicating With You

We only send emails to individuals who have requested that these mailings be sent to them, or as part of an ongoing relationship we have with an individual or business, and for a legitimate business reason.

You’re right to control what communications, if any that you receive is important to us. The information below will assist you in understanding the different communications options you have, and how you can notify us of changes in your preferences or to unsubscribe in general.

If we provide notifications to Members including, without limitation, course closures, membership terms or bookings changes, these notifications may be made by telephone or sent by email, post or any other appropriate means.

We maintain a list of people who have expressed an interest in receiving updates about events, special promotions and offers. These can be sent by email. You can subscribe to these updates at any time and unsubscribe by following the instructions within any electronic communication.

Online Booking

We will use email and/or telephone to communicate with you if you use our Online Booking Service provided by BRS. You can update your communications preferences at any time by following the links located within any electronic communication from us.

Cookies

When you visit our website, we may send you a cookie. A cookie is a small file that can be placed on your computer’s hard disk or mobile device for record keeping purposes and we may use them to do a number of things:

  • Cookies help us to recognise you when you next visit one of our websites and note the advertisements displayed to you. This allows us to tailor the advertisements we provide to your preferences. We may use the services of third party ad servers for this purpose.
  • Cookies may be used to compile anonymous statistics related to the take up or use of services, or to patterns of browsing.
  • A third party collects such data on our behalf to measure website performance. Information collected is aggregated for reporting purposes. No personally identifiable information is collected by this service.
  • The use of this service assists us in measuring and improving the structure and ease of use of our websites.
  • If you do not wish to use cookies, you may de-activate cookies in your web-browser or reject the creation of cookies. You may wish to seek technical assistance from your browser provider if you do not know how to do this. We cannot be responsible for any technical faults or failures to your system.

Access to Information

You have the right to make a written request for a copy of the personal data that we keep about you.

If you would like to know what personal information we hold or would like us to correct any of the details we hold about you, you should write to or call the Data Controller at the address located below.

We will ask you to enclose proof of your identity, such as a copy of your passport or driving licence. You will have to give us enough information, so we can identify the personal information you have asked to see or have corrected. We do not
have to respond to your request until you have given us this information.

We will contact you within one month of you asking to see your records or, where we have asked for further information to identify you, within one month of receiving such information. Under Article 17 of the GDPR you also have the right to have personal data erased. Please contact us using the details below to request this.

Changes to this Privacy Policy

We reserve the right to update, modify or change this Privacy Policy at any time. Any such changes will be posted here. If you continue to use our services after we have changed this Privacy Policy, you thereby consent to be bound by any such changes.

Security

In order to comply with our obligations under GDPR, we will protect your personal data from unauthorised access, misuse, alteration or loss by using commercially reasonable security measures. While the transmission of information via the internet is not completely secure we have procedures and security in place to keep personal data secure once it is in our systems.

We store personal data in digital format on secure servers and systems and access to personal data is highly restricted internally for approved business purposes only. Any personal data collected in paper form (e.g. surveys, business cards, etc.) are securely held at Clays Golf.

You should ensure that you use appropriate virus checking software and firewalls. Where we have given you a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Whilst we take all reasonable steps to ensure that the website continues to be available there may be times when they are not available. This may be for reasons relating to the maintenance of, or alterations to, the websites or for reasons beyond our control. We are not responsible to you if the websites are unavailable. We use a third-party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to our websites. We won’t share your personal information with any 3rd party organisation for market research, marketing, or commercial purposes without specific consent. We operate a retention period policy in which we will not hold the data for longer than necessary.

Contacting Us

All questions, comments and requests regarding this privacy policy should be addressed to the Data Controller via:

By Post: Clays Golf, Bryn Estyn Road, Wrexham, LL13 9UB
By Email: Email us
By Phone: 01978 661406